Warranty Terms & Conditions

AUX guarantees the normal operation of the unit for a duration of 3 (three) years for the compressor and 5 (five) years for the electric/mechanic parts of all air-conditioning units (9.000 – 60.000 Btu/h).


The warranty card is valid from the purchasing date and the legal voucher is required
(ex. invoice, retail receipt).


The warranty card is valid from the purchasing date and the legal voucher is required


After the 2 first years, the warranty card refers only to the defective spare part. In order to keep your warranty card valid after the 2 first years, preventive maintenance of the unit at least once per year is required.


The warranty card refers only to structural defectives. Please note that expendable goods such as batteries are not included.


The warranty card is not valid in the following cases:

Damages caused by the intervention of unauthorized personnel

Faulty installation, mishandling or damage of unit

Factors for which the production factory does not have any responsibility (great variations in power supply beyond the specifications of the unit, etc.)

Bad or insufficient maintenance

AUX is not responsible for any damages caused by exogenous factors such as use in no compliance with manufacturer’s instructions, connection in non-grounded power supply socket etc.

If the power plug is cut from the power supply wire the warranty covers malfunctions or damages which are caused exclusively by the manufacturer of the unit or by defective elements.


In case of any unit damage, you should refer to the company that sold the unit.

The transportation costs from and back to the technical department and the probable insurance of the units are under the customer’s choice and responsibility.

To activate your warranty please click here